Refund policy
Return & Refund Policy
At juicomi, we are committed to providing quality products and a reliable shopping experience. If you are not completely satisfied with your purchase, we are here to help. Please carefully review our return policy before submitting a return request.
1. Return Period
You have 30 calendar days from the date of delivery to request a return. Return requests submitted after this period will not be accepted unless required by applicable consumer protection laws.
2. Eligibility for Return
To be eligible for a return, items must be returned in their original condition — unused, unopened (where applicable), and with all original packaging, accessories, manuals, and labels intact.
If a product arrives defective, damaged, incorrect, or significantly different from the product description, juicomi will provide a refund or replacement solution at no additional cost.
For personal reasons, such as a change of mind or ordering the wrong item, returns are accepted only when the product remains unused and in resalable condition.
Due to hygiene, safety, and product usage considerations, certain items may not be eligible for return after opening or use, including:
- Personal care products that have been opened or used
- Items with hygiene-related restrictions
- Lighting products that have been installed, modified, or used
- Electronic products with signs of use, activated settings, or missing accessories
- Any product specifically marked as non-returnable on the product page
3. Return Shipping Costs
Return shipping costs depend on the reason for the return.
If the return is caused by a product defect, shipping damage, incorrect item received, or a product description issue, juicomi will cover the return shipping costs and provide return instructions.
If the return is due to personal reasons, such as a change of mind, the customer will be responsible for the return shipping costs. Original shipping fees paid at checkout will not be refunded in these cases.
4. How to Initiate a Return
To start the return process, please contact our customer service team at:
Please include the following information:
- Order number
- Product name and quantity
- Reason for the return
- Photos or videos showing any damage, defects, or incorrect items received (if applicable)
Our customer service team will review your request and respond within 2 business days with further return instructions.
5. Refund Processing
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
Approved refunds will be issued to your original payment method, such as your credit card or PayPal account,depending on your payment provider's processing time.
You do not need to provide additional payment information, as all refunds will be processed through the same payment method used for the original purchase.
Partial refunds may be issued for returned items with missing components, damaged packaging, or signs of use beyond normal inspection.
6. Exceptions and Important Notes
- Any shipping damage or missing items should be reported within 7 days of delivery. We recommend checking your package promptly after receiving your order.
- Some electronic, lighting, and personal care products may have specific return conditions due to safety, hygiene, or usage considerations.
- Bulk or commercial orders may be subject to separate return terms. Please contact us before placing large quantity orders.
- This return policy does not affect your statutory rights under applicable consumer protection laws.
7. Contact Us
If you have any questions regarding this Return & Refund Policy, please contact us:
Email: service@juicomi.com
We aim to respond within 24 hours on business days and are committed to providing a smooth and trustworthy shopping experience.
Thank you for choosing juicomi.